Shipping policy

Transport and delivery

7.1 The Products purchased will be delivered by courier selected by Martegani (hereinafter "Courier") on working days. The Products will be delivered to the address indicated by the Customer in the order proposal. No deliveries are made to post office boxes.

7.2 Unless events of force majeure or unforeseeable circumstances occur, deliveries will be made within 30 (thirty) days from the date indicated in the Order Confirmation. In case of non-delivery within the aforementioned term, the Customer will be able to terminate the contract and Martegani will have to reimburse all the costs incurred under the contract without any delay.

7.3 At the time of delivery, the Customer (or his delegate) must:
(I) check that the number of packages delivered corresponds to that indicated in the delivery note; (II) check that the packaging and its seals are intact, not damaged, not wet or altered in any way; (III) sign the delivery document; and (IV) if requested by the Courier, show an identity document. Any damage to the packaging and / or the Products or the mismatch in the number of packages or information must be immediately reported in writing on the Courier's delivery note. Where permitted by current legislation, once the Courier's document has been signed without the Customer having raised any objections, the Customer will not be able to make any objection regarding the external characteristics of the delivered package; it is understood that the Customer may also raise objections subsequently, in accordance with the provisions of the following article 13 if such disputes concern the Products.
7.4 Delivery costs, if provided for by the Customer, will be highlighted separately in the order form.